At Liora Life, we are committed to providing you with products that help temporarily relieve your pain and improve your quality of life. We believe in the effectiveness of our products, that’s why we are offering a 60-day, no-questions-asked guarantee.

Returns, refunds and exchanges policies and common questions:

To ensure consistency and transparency, you can integrate the new Returns and Refunds for Discounted Items and Use of Store Credit sections into the Returns & Refund Policy provided. Here’s how it could be incorporated:

 

Am I eligible to return the products?

Yes, you are eligible to return your products within the 60-day period covered by our Money-Back Guarantee. Please note, subscription products are not covered by the 60-day money-back guarantee.

What items are non-refundable?

Our 100% 60-day money-back guarantee policy applies to physical, one-time purchase products. However, subscription products and certain digital services are excluded.

Returns and Refunds for Discounted Items

Products purchased at a discounted or promotional price are eligible for return; however, refunds for these items will be issued as store credit only. This credit can only be used toward the purchase of full-priced items. Since the original purchase included a special offer, the credit cannot be applied to further discounted purchases.

Use of Store Credit

Store credit cannot be used to purchase discounted or promotional items. Attempts to do so will result in the automatic cancellation of the order, and the credit will be reissued to your account. Repeated misuse may result in a processing fee or other corrective measures.

What are my refund options?

• Refund to the original payment method

• Refund as store credit (if applicable)

You can place this section right after What items are non-refundable? or under Refund Options to keep it cohesive. This ensures customers are fully aware of your store’s policies regarding discounted items.

Where can we reach you?

Our CS team is always available and will respond within 24 hours. Reach them at:

• Email: support@lioralife.com
  

To expedite the process, thru phone and email, please make sure to clearly state your order number, your issue/concern, your email (and first and last name) when you made the purchase. We will get back to you within 24 hours.
Please also be aware that some companies pose as Liora Life. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be Liora Life.

Am I eligible to return the products?

Yes, you are eligible to return your products within the 60 days period covered by our money back guarantee. Please note, subscription products are not covered by the 60-day money-back guarantee.

Please follow the instructions below:

• Email our support at support@lioralife.com
• Follow the instructions provided by our support specialist
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are non-refundable?

Our 100% 60-day money-back guarantee policy provides you with a risk-free experience using our physical one-time purchase products. If, after using our products, you find them unsatisfactory and ineffective in providing relief, we will promptly refund the full amount you paid.

Please note, subscription products are not covered by the 60-day money-back guarantee.

• Subscription Renewals: If you cancel after your subscription has renewed, you will retain access to the subscribed product until the end of the current subscription term. 
• Free Trials: Subscriptions that begin with a free trial are also excluded. To prevent charges, you must cancel your subscription prior to the trial period ending. 

I received a damaged item. What shall I do?

If the purchased product is damaged, reach out to us thru email within 7 days after the delivery date. Please provide a brief description and video/picture of the damaged product. We will immediately issue a replacement. To expedite the process, please make sure to follow this format when emailing our Customer Support team:

Subject line: Damaged or Defective product

• Order No.:
• Full name:
• Description and photo or preferably a video of the defective product
• Contact email address:

My product was lost in transit, or was stolen.

If you have purchased a Porch Pirate Protection item to cover theft and products lost during transit, we will immediately issue a replacement. To expedite the process, please make sure to use this format when emailing our customer support team:

Subject line: Stolen, lost in transit order with porch pirate protection

• Order No.:
• Full name:
• Contact email address:

Our CS team will immediately initiate a replacement for you.

My order was lost in transit/stolen, and I did not purchase the porch pirate protection:

We advise you to reach out to your post, local carrier and state what has happened. We cannot guarantee a full refund or replacement for the lost or stolen items.

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. *Note: Customers are responsible for shipping their returns back, we do not provide return labels. Please also do not return the product without prior consultation with our team.

What are my refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to the store credit (if applicable)

How soon will I get my refund?

As soon as you returned the product and was inspected by our team, we will send an email about the approval or rejection of your refund request. Items must be in good working condition, and all the manuals and other accessories are included there in.

Late or missing refunds

If you have not yet received a refund, please follow these steps to resolve the issue:

1. Double-check your bank account to ensure that the refund has not been credited yet.
2. Contact your credit card company as it may take some time for the refund to be officially posted.
3. Reach out to your bank as there is usually a processing period before the refund is posted.

If you have completed these steps and still haven't received your refund, please feel free to contact us at support@lioralife.com.

We reserve the right to modify this return policy at any time.

Thank you for choosing Liora Life. We appreciate your business and look forward to helping you manage your pain and improve your quality of life.

Have questions?

Don’t hesitate to email us at support@lioralife.com . We are here to help :-).